Delta Air Lines has been recognized with the Best Airline Staff Service in North America award for 2025 by Skytrax. This accolade, entirely based on customer feedback, highlights the dedication of Delta employees to provide welcoming and attentive service to millions of passengers daily.
The award was presented at the Skytrax World Airline Awards during the Paris Air Show. It emphasizes Delta’s commitment to offering an enhanced travel experience through thoughtful service and a people-first approach. From check-in to boarding, Delta teams strive to redefine customer care.
Matteo Curcio, Delta’s Senior Vice President for Europe, the Middle East, Africa, and India, expressed gratitude: “This recognition is a tribute to the Delta people who bring their best to every customer on every one of our 5,000 daily flights. We’re honored that 200 million customers choose Delta each year and trust us to be part of their journey. Skytrax is the gold standard in airline rankings, which makes this award especially meaningful.”
Skytrax World Airline Awards are highly respected within the industry, with winners chosen through an independent customer satisfaction survey completed by millions of travelers worldwide. Edward Plaisted, CEO of Skytrax, noted that “Delta’s win for Best Airline Staff Service in North America reflects the consistently high level of service delivered by their frontline teams. This award is not just about performance – it’s about the personal connection that customers feel when flying with Delta.”
Delta continues investing in improving customer experiences at every stage. The airline offers fast, free Wi-Fi for SkyMiles members through a partnership with T-Mobile and has refreshed onboard amenities alongside enhanced training for customer-facing staff.
Receiving this honor from Skytrax for the fourth time underscores Delta’s focus on service excellence. Whether traveling for business or leisure, customers can expect consistent warmth and reliability from Delta teams committed to making a difference.
